Terms of service

1. Who we are and what these terms cover

These terms are the agreement between you and odgrid whenever you use odgrid.com, open a client portal account, or buy any odgrid service. By booking, paying for a package or using the portal, you accept them.

odgrid is a creator content studio based in Lebanon. "odgrid", "we" and "us" mean that business. "You" means the brand or person using our site or services, and anyone acting on their behalf.

We provide UGC video for ads and organic, cinematic content and motion design, plus any other service we agree with you in writing, such as ad management or social media management. Your quote, order confirmation or invoice sets out exactly what you bought. If it conflicts with these terms, the order wins for that order.

If you join odgrid as a creator, the creator agreement we send you governs that work. These terms still apply to your use of the site.

2. Accounts and the client portal

Anyone can sign up for a portal account, but every account stays pending until we approve it. We can decline or close an account at our discretion.

• Your portal holds your order. Scripts, delivered creatives, creator selection, package details, totals and payment history all live there. We email you from support@odgrid.com whenever something new is uploaded.
• Creator selection opens after payment. Your creator roster unlocks once your package is paid in full.
• Keep your login to yourself. You are responsible for everything done through your account. Tell us straight away if you think someone else has access.
• What you see stays private. Creator profiles, the roster and anything else inside the portal are confidential. Do not share your login, screenshots or exports of them with anyone outside your team.
• Delivered creatives are view and download. You can download every file you are entitled to. Keep your own copies, since portal storage is not a permanent archive.

3. Packages, quotes and payment

Every package is paid 100% upfront, before any work starts. Prices are in US dollars, as published on odgrid.com or written in your quote.

• What is included. Each package includes what its page or your quote lists: scripting, creative strategy, creators at the standard level, production and editing. The number of videos and creatives is stated in your order.
• Creator upgrades. You can choose creators above the standard level for an extra fee per video. We show you every level and its fee in our first meeting, before you pay. Upgrades you choose are added to your account balance and are due within [7] days of final delivery.
• Costs billed at cost. A few costs sit outside the package price and are always named before you commit. On cinematic, models are billed at cost. On quoted work, any third-party cost we agree in advance is billed at cost.
• Quoted work. Full motion design, footage we shoot for motion projects, extra videos, named or high-follower creators, and managed services are priced in a written quote.
• No minimum term. There is no retainer and no lock-in. Each package covers one cycle. To continue, you renew and pay for the next cycle before it starts.
• Taxes and fees. Prices exclude any tax we are required to add and any transfer fees charged by your bank or payment provider.
• Late balances. If an upgrade balance or other amount is overdue, we can pause new work and downloads until it is paid.

4. What you give us

Good work depends on three things from you: your brand form, your products and your approvals.

• Brand form. You fill it in once. We keep it on file and use it for every order, so you never answer the same questions twice. Tell us when anything in it changes.
• Products. You provide the products needed for production. We tell you how many units are needed and where to deliver them. Products used in production are not returned.
• Brand assets. You give us the logos, guidelines, product information and any other material we need. You confirm you have the right to let us use it.
• Approvals. We send you scripts to confirm before production starts. Production follows the scripts you approve.
• Response times. Delivery windows pause while we wait for your products, information or approvals, and restart when we have them.

5. Production and delivery

Delivery windows are counted from the day we receive your products, or for motion design your footage and assets, never from the day you pay.

We handle scripting, creator matching, production, editing and color grading. On cinematic, we book the location and crew, and you never need to attend the shoot. Final files are delivered through your portal.

Some events are outside anyone's control, such as power or internet outages, the security situation, shipping or customs delays, strikes, or platform outages. If one delays production, we tell you promptly and the delivery window extends by the time lost.

6. Unlimited revisions

Unlimited revisions. Our creators, scriptwriters and editors revise until you are happy, at no extra cost.

• Included. Changes to scripts before production. Changes to any delivered edit, such as cuts, pacing, captions, on-screen text and color. Re-filming a line when the footage misses the approved script or brief.
• Not a revision. A new concept, product, offer or script after you have approved the script. Switching to a different creator after production. Extra videos or formats beyond your order. We quote these as new work.
• How to ask. Send revision requests in writing, through your portal or by email, within [14] days of final delivery. After that, the order is complete. Ad rejections are different: if a platform rejects an ad we made, we edit it to fix the rejection at any time, at no cost.

7. Full refund guarantee

Full refund if you do not love your ads. If you are not happy with what we delivered, we refund the full package price of that order.

To claim it:

1. Tell us in writing within [7] days of final delivery.
2. Give us the chance to revise first. Most issues are fixed in a revision round.
3. Do not publish, post or run any of the content from that order. Once any of it goes live, the order counts as accepted.

When we refund, all rights in that order's content return to odgrid and you delete every copy you hold. Refunds are paid within [14] days to the method you paid with.

The guarantee covers the package price. It does not cover costs billed at cost, such as models, or creator upgrade fees, since those are paid on to third parties. It does not cover fees for managed services in section 11.

8. Ownership and usage rights

Once your order and any balance on it are paid in full, you own what we deliver, and your usage rights never expire.

• Use it anywhere. Paid ads, organic posts, your website, email, in-store screens and any other marketing for your brand, in any market, for as long as you like.
• Creators and models. We get each creator's and model's permission for you to use their image and voice in the delivered content, for marketing your brand, with no time limit.
• Fair use of people. Do not edit content to make a creator or model say or endorse something they did not, use their likeness for anything other than your brand's marketing, or make synthetic or AI-altered versions of their face or voice.
• Scripts. Scripts we write for your order are yours to use with that content.
• What stays ours. Our methods, frameworks, briefs, templates and know-how remain odgrid's. Third-party elements such as fonts or stock footage stay under their own licence terms.
• Before full payment. Until everything owed on an order is paid, the content remains ours and you may not publish it.

9. Creators and models

We filter and recommend creators matched to your brand, and you choose. Creators and models are independent people, not odgrid employees.

• Levels. Creators are grouped by level. You see the difference between each level, and its fee, before you choose.
• One point of contact. All communication about your order runs through your account manager. Please do not contact creators directly about the project.
• Replacements. If a creator you chose becomes unavailable, we offer you a replacement at the same level, at no extra cost.
• Non-circumvention. For 6 months after your last order, you agree not to hire a creator you met through odgrid directly, or through another agency or platform, without going through us. This does not apply to creators you already worked with before we introduced them.
• Models. On cinematic, models are optional. If you want one, you choose them, we book, brief and direct them, and their fee is billed at cost outside the package price.
• Respect. We may stop work on an order if anyone on your side treats a creator, model or team member abusively.

10. Your products and claims

You are responsible for your products and for every claim made about them. We write from the information you give us, and you approve every script before production.

• Your products. You confirm they are safe, legal to sell in your markets, and carry any registration or approval they need.
• Your claims. Results, health, ingredient, pricing and comparison claims must be true and backed up. Approving a script confirms its claims are accurate and lawful.
• Illustrative edits. Some visuals, such as before and after comparisons, may be created in the edit to show the result you describe. You confirm they fairly represent what customers can expect.
• Customer material. If you give us reviews, messages, voice notes or photos from your customers, you confirm you have their permission for that use.
• Ad platforms. We script and edit with platform ad policies in mind, but the platforms decide what they approve. A rejection is not a defect, and we fix it as set out in section 6.
• What we decline. We may refuse any script, product or claim we believe is misleading, unsafe or unlawful.

11. Ad and social media management

Where we agree in writing to manage your ads or social media, your quote sets the exact scope, such as campaign management, a monthly content calendar, posting, static designs, stories or comment replies.

• Your accounts stay yours. You own your ad accounts, pages and profiles. You give us the access we need and can remove it at any time.
• Ad spend is separate. You pay ad spend directly to the platform. Our fee never includes it.
• Monthly, paid upfront. Management fees are paid at the start of each month. There is no minimum term unless your quote says otherwise. To stop, tell us before the next month begins.
• No refunds on months started. Fees for a month that has begun are not refundable. The guarantee in section 7 covers content packages only.
• Handover. When the service ends, we hand back access and any files we created for you under it.

12. Confidentiality, exclusivity and portfolio

We keep your business private, and we ask the same of you for ours.

• Your information. Your brand form, sales and ad data, unreleased products and plans stay confidential. We share them only with team members and freelance specialists who need them for your order, all bound by confidentiality.
• Our information. The creator roster, creator profiles, quotes, briefs and our methods are confidential to odgrid. Do not share them outside your team.
• One brand per category. While you have an active order, we do not take on a direct competitor selling the same type of product in the same market.
• Portfolio. We may show content we made for you on our website, in our own marketing and in pitches, and name your brand as a client, once you have published it or [30] days after delivery, whichever comes first. If you would rather we did not, tell us in your brand form or in writing at any time and we will stop.

13. Results, liability and indemnity

We guarantee the work, not the market. We build every creative to perform, but we cannot promise any specific result, such as sales, leads, return on ad spend, views or followers.

• Our limit. Our total liability for any claim about an order is capped at the amount you paid for that order.
• What we do not cover. We are not liable for indirect losses, lost profit, lost sales, ad spend, or decisions an ad platform makes about your account.
• What this does not limit. Nothing in these terms limits liability that the law does not allow to be limited, such as liability for fraud or gross fault.
• Your cover for us. You cover odgrid, our team, creators and models against claims arising from your products, your claims, material you supplied, or how you use the content after delivery.

14. Ending the relationship

You can stop at any time by not renewing. Nothing renews without your payment.

• Cancelling before scripts. If you cancel a paid order before we send your first scripts, we refund it in full.
• Cancelling after scripts. Once scripts are sent, the order runs to delivery, and the guarantee in section 7 applies as normal.
• If we end it. We may suspend or end our services if you break these terms, do not pay, or mistreat anyone working on your order. We refund any part of an order we have not delivered, unless we ended it because of your breach.
• What carries on. Payment owed, ownership and usage rights, confidentiality, non-circumvention, liability and your cover for us all continue after the relationship ends.

15. Governing law, changes and contact

These terms are governed by the laws of Lebanon. If a dispute comes up, write to us first and we will try to settle it within 30 days. If we cannot, the courts of Beirut decide it.

We may update these terms. The new version is posted here with its date, and it applies to orders placed after that date. Orders you have already paid for stay under the terms in place when you paid. If these terms are translated, the English version governs.

How we handle personal data is set out in our privacy policy.

Contact

• General: info@odgrid.com
• Portal and orders: support@odgrid.com
• Phone: +961 70 43 47 80

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